Customer care

Refund & Return Policy

Last updated: October 29, 2026

30-day happiness guarantee If you're not happy with your purchase, contact us within 30 days of delivery and we'll make it right with a refund or replacement.

1. Who can request a return

This policy applies to orders placed on brightmedix.com and shipped within the United States. To request a return or refund, contact us within 30 days of the delivery date.

2. What we accept

  • Unopened products: unused, sealed items in their original packaging can be returned for a full refund of the product price.
  • Opened products: because of our 30-day happiness guarantee, we also accept your first opened item of each product if it didn't work for you. Please return the remaining product so we can review it.
  • Damaged, defective or wrong items: we'll send a free replacement or a full refund, including shipping. Please send us a photo within 7 days of delivery.

3. What we can't accept

  • Requests made more than 30 days after delivery.
  • Products bought from other sellers or marketplaces (please contact that seller).
  • Items that have been tampered with, or repeat returns of the same product.

4. How to start a return

  1. Email support@brightmedix.com with your order number, the product, and the reason for your return. A photo helps if the item is damaged.
  2. We'll reply within 1–2 business days with return instructions and the return address.
  3. Pack the item securely and ship it back. Please don't send items back without contacting us first.

5. Return shipping

If the item arrived damaged, defective or wrong, we cover return shipping. For other returns, return shipping is paid by the customer and is not refunded.

6. Refunds

Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–7 business days. Your bank or card provider may take a few extra days to show it. Original shipping charges (if any) are not refundable unless the return is due to our error.

7. Exchanges

We replace items that arrive damaged or defective with the same product. For anything else, return the item for a refund and place a new order.

8. Health & safety

If a product causes irritation, a rash or any other reaction, stop using it and talk to a healthcare professional. Then contact us; you don't need to send the product back to get help.

9. Contact us

BrightMedix · Brightbuy Distribution LLC
168-07 89th Ave, Apt B3, Jamaica, NY 11432
Email: support@brightmedix.com